We do not receive any of your bank or credit
card information. We receive only your order and shipping
information from PayPal.
You may also send a check in the mail for
payment, however your order will not be shipped until after the
check has cleared the bank. Please make sure you send a
list of the items you want with the payment, or you can email us
Yes, we can ship outside the
Continental US. Click here for additional info.
Our goal has been to ship most items within
14 days, unless otherwise stated within the item listing on this website.
However, we do get very busy sometimes so it could be longer.
You can also email for an update on the expected ship time.
We really appreciate our customers and their patience.
Orders of quantities of six or more of the same color of reins could take up to
an extra six weeks for shipment. This will depend on what color supplies we have in stock. Please call or
If you have provided an email address, you will be sent an email message to confirm your order and a second message with tracking information when your order has been shipped.
The second email will come thru PayPal, sometimes these get stuck
in the spam filters. We have also found that some of our
customers email programs are only accepting messages in plain
text. If this setting is changed to HTML or Rich Text,
then the PayPal messages should come thru.
If you mail a check to us for payment, your
order will be shipped about 10 days after we receive the check,
or as soon as the item is made, whichever is later.
are shipped using USPS or UPS Ground. We
usually use USPS.
If you have had trouble with either of these carriers delivering to your address please let us know so we don't use them for your order.
For most orders we
use shipping boxes that fit in our standard size mailbox,
hopefully the box will fit in your mailbox also. This
saves on trips to the Post Office.
If you would like your order delivered faster, please email us for a quote. We will need to know what you're ordering so we can calculate the
weight. The additional
charge will be determined by the carriers shipping rates, we
don't have a set fee. This is only for faster shipping, it
does not mean that we will be able to make what you ordered any
Shipping Charges for shipments
within the Continental United States:
If your order totals
Up to $50.00
$50.01— $75.00..........................add $10.50
$75.01— $100.00......................add $13.00
$100.01— $150.00....................add $15.00
$150.01— and up......................add $18.00
We will accept returns on all items if the items are still in new, unused condition within 30 days of
when you received your order.
If you are not satisfied with your purchase, please call or email firstname.lastname@example.org within 3 days of receipt.
We will reimburse you for your original
We will refund your payment within 24 hours after we receive the item
back from you.
If you are returning only part of your order, we will refund the purchase price and the shipping charges associated with the returned item.
If you paid for your order by check, then a check will be mailed to you within
24 hours after we receive the return.